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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
This resource is part of 'English in my home', which aims to give ESOL learners the confidence and the language to deal with situations they may encounter in their homes. in this lesson, Arjun's neighbour compalins about the television. Learners practise complaining politely and dealing with complaints.
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Playing is an important part of childhood and it helps children to learn.