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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
In a negotiation, it’s very important to know when to speak, when to ask and when to listen. Here students rank and discuss the stages of negotiation, do a reading activity and look at negotiations vocabulary, examine question types, then finish with a role play to practise clarifying, summarising and responding.
Playing is an important part of childhood and it helps children to learn.