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Customer complaints is suitable for learners who are working or plan to work as cleaning supervisors. It give learners practice completing formal accident reports.
Evaluating feedback is suitable for learners who are working or plan to work as cleaning supervisors. It helps learners structure feedback when giving appraisals as well as allowing them to practise appropriate vocabulary.
This teachers’ pack introduces the language learners will need for finding work when they are released. They will talk about the kind of work they like and dislike and then consider what kinds of jobs may suit them. Literacy skills will be developed through reading and understanding the language of job advertisements