Have you ever worked in a café/canteen/restaurant? Did you work ‘back of house’, i.e. the staff area where food is prepared and stored? Which part of the work did you most enjoy and what did you enjoy least?’ In this unit we focus on back of house activities.
Good customer service does not stop when clients finish eating. Here you will see a video of Victor at the end of the meal, and learn some of the expressions he uses. You will also read about tipping in restaurants in the UK.