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Care work can be challenging. It is important to know how to deal with certain situations. How do you talk to a service user who is upset?
This resource is part of 'English in my home', which aims to give ESOL learners the confidence and the language to deal with situations they may encounter in their homes. in this lesson, Arjun's neighbour compalins about the television. Learners practise complaining politely and dealing with complaints.
Playing is an important part of childhood and it helps children to learn.