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This resource is aimed primarily at learners who are already working in retail or who want to find out more about working in the sector, but will appeal to any learners who need to talk about processes, prices or career development. The resource uses authentic sound recordings as a springboard for practice in listening, speaking, writing and numeracy skills within this context.
This lesson is based around employability and deals with different factors which contribute to creating a good first impression, such as dress, punctuality and register of speech. The language focus is the use of should and shouldn’t to give advice, and learners practise giving advice on how to create a good first impression.